Hospitality

Are you failing to invest in digital transformation?

Is a lack of digital integration having a negative effect on your guest’s experience?

Our fully unified and integrated communication systems enable you to provide guests with a high-end service without the high price tag.

Zusi’s easy to manage hotel PBX could make the difference between excellent Trip Advisor reviews and mediocre ones.

As well as all the fundamental communication capabilities you would expect, we deliver a hotel phone system which ensures effortless communication internally between the guest and reception’s front desk. It also has a range of features and benefits to give you the tools to optimise the guest experience at every stage.

Personalised caller ID

Easy billing

Streamline the guest’s check-in and check-out experience

Automate ‘do not disturb,’ or wakeup call requests.

Multiple in-room features and seamless integration with hotel management systems also give added functionality.

Internally, hoteliers can ensure processes are streamlined and operational efficiency is maximised with accurate information delivered across departments quickly so that hotel staff can manage guest requests efficiently and effectively.

Click below to view available extensions

iCharge
iLink
iPortal

Click here to download our brochure

Benefits include:

Easily add and remove extensions – no per user license
Use existing infrastructure and low-cost devices
Plug and play with IP phones, SIP trunks and gateways
Identify guest calls with caller ID and personalise greetings
Delete old guest voicemail and reconfigure with the new guest’s name
Allow guests to schedule wake up calls and do not disturb requests
Instantly respond to Facebook page queries directly from your management console
Integrates with Protel, roomMaster, Micros-Fidelio & more
See guest name on reception, room service & management phones
Have everything ready for billing with an easy check out function
Maid status allows housekeeping to set a room’s status via phone

iCharge iLink iPortal

iCharge Enterprise – A Hospitality Communication Manager System

iCharge transforms your operations whilst enhancing the guest experience by delivering comprehensive real time data and analytical reports via a mobile device.

Whether you’re an independent or a chain with multiple properties, it can easily be integrated into your PBX System, delivering a comprehensive set of Communication Management features that gives you the data to continuously improve the service you provide.

Click here to view the the full suite of iCharge Enterprise functions

What are the features?

A dashboard view of your hotel operations including the room status, occupancy levels and system alerts

Fast billing of voice usage for guests and administration teams

Automatic production of a range of reports to give detailed analysis, and enable operational improvements

iLink – Interface Connectivity

At the core of iCharge Enterprise is iLink, providing interface connectivity to ensure every part of the infrastructure is linked for optimal performance and functionality.

iLink provides the most integrations and connects hundreds of applications to route data effortlessly between them, allowing the data to flow.

It enables hotels to achieve a high level of guest satisfaction, by ensuring every part of their infrastructure is connected.

iLink provides the most integrations and connects hundreds of applications to route data effortlessly between them. These interfaces include:

PMS
Telephony
WiFi
TV systems
Housekeeping
Maintenance
Wake Up
Conference
Minibar
BYOD
Guest Services
Emergency Notification
Room control
Voicemail
Butler
And many more…

iPortal – Appless smartphone solution

Provide your guests with all the hotel information they need
Communicate that information directly to their own mobile devices, without the hassle of downloading an App and without any set-up costs
Contribute to a better and more sustainable future.

What are the features?

Remove expensive traditional hotel directories and provide easy access to all your hotel’s information

Create fully branded hotel information, including services that drive additional revenue e.g restaurant bookings

Integrate with your PMS and voice and messaging systems. Enable guests to use speed dial and messaging functions and interact directly and with ease to your hotel staff

Answer guest messages via the chat facility so your guests queries will never be missed.

Enable speedy checkout with the auto-express check-out facility

Attract valuable feedback from guests’ about their experiences with a pre-configured rating feedback button

Have social Media buttons that link directly to your social media channels

Have a dashboard featuring analytics for reporting at a glance. See the number of guests using iPortal, and the most frequently used buttons.

Drill down to individual reports by the hour, day, week and month.