IT Service Desk

There is nothing more frustrating than encountering a problem with your IT system.

Whether you’re in the office or working from home, dealing with a client or just working to a tight deadline, accessible and reliable IT support is a vital resource for keeping every modern business running and productivity high.

At Zusi, that reliable, end to end support is exactly what we deliver.

Our IT Service Desk team will make sure you get back up and running, and downtime is kept to an absolute minimum.

Our IT Support Service Level Agreements (SLA) exist to give you complete peace of mind and confidence in the support you will get from our team. The SLA outlines exactly how we operate and our terms and conditions, with a clear guide on what you can expect from our team and the timescales involved.

Get help from our IT Service Desk

If you operate a break-fix policy in your organisation, this can become incredibly costly very quickly – and it’s often not as effective as you need it to be.

That’s why at Zusi we’ve designed a range of options to suit your business’ individual budget and requirements. Our experts are not your typical IT support team. Our ethos isn’t to get you back up and running when things go wrong, but to keep you up and running by ensuring things don’t go wrong to begin with.

We offer a 24/7 machine to machine monitoring service which runs every day of the year.

This allows our team to detect any potential issues before they escalate and become your problem, and then to help you deal with them in real time. Our service desk also provides remote support to ensure we reach both those employees in the office and those who work from home.